Customers who shop across multiple channels have a 30 percent higher lifetime value than single channel shoppers. That’s in terms of revenue and loyalty. It’s time to break down channel siloes and sell, across mobile, digital, in-store, and even social. With us you can deliver a seamless customer experience wherever your customer touches your brand. Stop worrying about managing each touch point, with us you manage all your touch-points through one Store manager interface.
The world of commerce is changing rapidly. Your next competitor can come from anywhere, at any time. Your success in this environment depends on business agility: being prepared for anything. You must seize opportunities to stand out, and be ready to overcome obstacles along the way, from competition, to consumer expectations, to changing technologies. All this without losing sight of internal realities: legacy, timeline, and budget. SOFT Tsp can help you do all of this and more.
A rapidly growing number of today’s consumers are smartphone enabled and ready to engage retailers anytime, anywhere. Soft Tsp allows retailers to create a mobile experience that keeps retailers brand top of mind with compelling offers, special functionality, and instant customer access, thus boosting exposure, sales and customer engagement. With features like 30-sec mobile sign up, coupons, alerts, Notification and more you can be sure that your brand will be on top of your customers’ minds.
In Store Commerce
With features that connect your digital and physical stores, your customers can research online then purchase in-store, or ship-from-store, and access their personal and loyalty accounts. Give your customer service and retail associate teams the information they require to meet customer needs end-to-end by connecting all of your touch points.
Facebook is now playing a major part in directing shoppers opinion based on word of mouth and social recommendations. SOFT Tsp | Facebook takes retailing to the next level of “social customer engagement”, where retailers get closer to their customer, knowing more about their interests, networks, social behavior, thus increasing brand awareness and engagement.
Virtual Reality Commerce
Customers who buy your products or services are expecting more of everything, all the time. How can you keep up? Giving shoppers the opportunity to “try before they buy” provides them with additional support in the awareness phase of the customer journey, increasing the convenience of shopping with that brand. With VR enabling, customers can simply go to your website’s existing URL in any of the supported VR browsers.